Help Center

1. Getting Started

New to Infiniti Prime Markets? Start by creating an account, verifying your identity (KYC), and exploring our trading dashboard. We recommend checking our beginner’s guide before placing your first trade.

2. Deposits & Withdrawals

You can fund your account using bank transfers, credit/debit cards, or supported cryptocurrencies. Withdrawal requests are processed within 24 hours during business days. Ensure your payment details match your registered account name.

3. Placing a Trade

To place a trade:

• Select your preferred market (Forex, Stocks, Crypto, Commodities)
• Choose Buy or Sell depending on your market outlook
• Set trade size, stop loss, and take profit levels
• Confirm the trade and monitor it in your portfolio

4. Account Verification (KYC)

For security and compliance, we require proof of identity (passport or ID card) and proof of address (utility bill or bank statement) before enabling full account features.

5. Security Tips

• Enable two-factor authentication (2FA)
• Never share your login credentials
• Only use official communication channels
• Regularly update your password

6. Troubleshooting & Support

If you encounter login issues, payment delays, or technical problems, contact our 24/7 support team via live chat, email, or by opening a support ticket from your dashboard.